Your privacy matters to us. At PH Magic, we know that handing over your personal details to an online platform requires trust, and we take that seriously. This Privacy Policy explains exactly what information we collect from you, why we collect it, how we use it, who we share it with, and what rights you have over your own data.
This Policy applies to all personal data processed through the PH Magic platform at phmagic.click — including when you register an account, make a deposit, place a bet, contact our support team, or simply browse the site. Please read it carefully. If you have questions after reading, our support team at support@phmagic.click is happy to help.
1. Overview and Scope
PH Magic is the data controller responsible for the personal information collected through this platform. "Personal data" refers to any information that identifies you or can reasonably be used to identify you — your name, contact details, payment information, gaming activity, and so on.
This Policy covers all data processing activities carried out by PH Magic in connection with your use of the platform. It does not apply to third-party websites that may be linked from PH Magic pages — those sites have their own privacy practices that you should review separately.
By creating an account on PH Magic, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we process your data, please do not register or continue using the platform. You can contact us to request deletion of any data we hold about you before you complete registration.
2. Personal Data We Collect
Depending on how you interact with the PH Magic platform, we may collect the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, photo ID | Registration and KYC verification |
| Contact Data | Mobile number, email address, residential address | Registration and account updates |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Deposits and withdrawal requests |
| Gaming Data | Bets placed, games played, session duration, win/loss history | Ongoing platform use |
| Technical Data | IP address, device type, browser, operating system, cookies | Automatically on site visit |
| Communications Data | Support tickets, live chat logs, email correspondence | Customer support interactions |
| Marketing Data | Preferences, promotional responses, opt-in/out records | Promotional activities |
We do not collect sensitive personal information as defined under the Philippine Data Privacy Act (such as health data, political affiliations, or religious beliefs) unless specifically required for compliance purposes and with your explicit consent.
3. How We Collect Your Data
PH Magic collects personal data through the following channels:
- Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotion.
- Automatically: When you visit and use the PH Magic platform, our systems automatically collect technical data including your IP address, device information, browser type, and session activity through cookies and similar tracking technologies.
- From third parties: We may receive data from payment processors (such as GCash, Maya, or your bank) to verify transactions. We may also receive limited identity verification data from third-party KYC service providers.
- From publicly available sources: In limited circumstances related to fraud prevention or compliance, we may cross-reference data from publicly available records.
4. How PH Magic Uses Your Data
We only use your personal data where we have a lawful basis to do so. The main purposes for which PH Magic processes your data are:
- Account management: To register your account, verify your identity, manage your profile, and provide access to the platform.
- Processing transactions: To handle deposits, withdrawals, and bonuses accurately and securely.
- Providing gaming services: To operate the games and betting services you use, record your activity, and calculate results.
- Customer support: To respond to your queries, resolve disputes, and improve service delivery.
- Legal and regulatory compliance: To meet our obligations under the Philippine Data Privacy Act, anti-money laundering regulations, and gaming licensing requirements — including Know Your Customer (KYC) verification and reporting obligations.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct.
- Responsible gaming: To monitor gaming patterns and identify players who may need support under our responsible gaming programme.
- Marketing: To send you promotions and offers about PH Magic games and services — but only where you have opted in to receive them. See Section 13 for details on opting out.
- Platform improvement: To analyse usage patterns and improve the functionality, design, and performance of the PH Magic platform.
5. Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, PH Magic must have a lawful basis for processing your personal data. Our processing activities are based on one or more of the following grounds:
- Contractual necessity: Processing required to fulfil our agreement with you — including account operation, payments, and game delivery.
- Legal obligation: Processing required to comply with laws and regulations applicable to PH Magic's operations, including KYC requirements and anti-money laundering obligations.
- Legitimate interests: Processing carried out for PH Magic's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests do not override your privacy rights.
- Consent: Processing based on your freely given, informed consent — primarily for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of prior processing.
6. Sharing Your Personal Data
PH Magic does not sell your personal data to third parties. However, we do share it with the following categories of recipients where necessary:
- Payment processors: GCash, Maya, GrabPay, banks, and other financial service providers, to process your deposits and withdrawals.
- Identity verification providers: Third-party KYC service providers who help us verify your identity and comply with regulatory requirements.
- IT and platform service providers: Cloud hosting, data analytics, cybersecurity, and customer support technology vendors who process data on our behalf under strict data processing agreements.
- Regulatory and law enforcement authorities: Where required by law, court order, or gaming authority directive. PH Magic will comply with legitimate legal requests but will not disclose more data than is required.
- Fraud prevention services: Specialist providers who help us detect and prevent fraudulent activity across the platform.
All third parties who process data on behalf of PH Magic are contractually required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection laws.
7. How Long We Keep Your Data
PH Magic retains personal data only for as long as it is necessary for the purposes it was collected, or as required by law. The key retention periods are:
- Account data: Retained for the lifetime of your account and for a minimum of five (5) years after account closure, in line with regulatory requirements.
- Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under anti-money laundering regulations.
- Gaming activity logs: Retained for a minimum of three (3) years for audit and dispute resolution purposes.
- Customer support records: Retained for three (3) years from the date of the interaction.
- Marketing data: Retained until you withdraw your consent or opt out of marketing communications.
When data is no longer required to be retained, PH Magic will securely delete or anonymise it in a way that prevents it from being reconstructed or linked back to you.
8. How We Protect Your Data
Protecting your personal data is a priority at PH Magic. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction.
Our security measures include:
- SSL/TLS encryption on all data transmitted between your device and our servers.
- Encrypted storage for sensitive data including payment details and identity documents.
- Two-factor authentication (2FA) available for all accounts to add an extra layer of login security.
- Access controls limiting which PH Magic staff can access personal data, based on the minimum necessary for their role.
- Regular security audits and vulnerability assessments of our platform infrastructure.
- Fraud detection systems that monitor account activity in real time for unusual patterns.
9. Cookies and Tracking Technologies
PH Magic uses cookies and similar technologies to operate the platform effectively and improve your experience. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences, keep you logged in, and understand how the platform is being used.
The types of cookies we use include:
- Essential cookies: Required for the platform to function. These cannot be disabled without affecting your ability to use PH Magic. They manage your session, keep you logged in, and enable core security features.
- Functional cookies: Remember your preferences such as language settings and display options, so you don't have to reconfigure them on each visit.
- Analytics cookies: Help us understand how players use the platform — which pages are visited most, how long sessions last, and where players encounter issues. This data is used in aggregate and does not identify individual users.
- Marketing cookies: Used only where you have consented to receive personalised promotions. These help us show you relevant offers based on your activity on PH Magic.
You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may prevent PH Magic from functioning correctly. Most modern browsers allow you to control cookie preferences in the settings or privacy menu.
10. Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by PH Magic:
Right to Access
Request a copy of the personal data PH Magic holds about you and information on how it is processed.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary or where you withdraw consent, subject to our legal retention obligations.
Right to Object
Object to processing based on legitimate interests, including direct marketing. Your objection to marketing will always be honoured immediately.
Right to Data Portability
Receive a copy of your personal data in a structured, commonly used format that you can transfer to another service provider.
Right to Withdraw Consent
Withdraw consent for any processing based on consent — such as marketing — at any time without affecting prior lawful processing.
To exercise any of these rights, contact our Data Privacy Officer at support@phmagic.click with the subject line "Data Privacy Request". We will respond within fifteen (15) business days. We may ask you to verify your identity before processing the request.
If you feel your data rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11. Data of Minors
PH Magic does not knowingly collect, process, or store personal data from individuals under 21 years of age. Registration on the platform is strictly limited to adults who meet the minimum age requirement.
If we discover that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on PH Magic, please notify us immediately at support@phmagic.click.
Parents and guardians are encouraged to monitor their children's online activity and report any suspected underage account use to our team right away.
12. Cross-Border Data Transfers
Some of the third-party service providers used by PH Magic — such as cloud hosting infrastructure and analytics platforms — may process data outside the Philippines. Where this occurs, PH Magic ensures that appropriate safeguards are in place to protect your personal data in line with the requirements of the Philippine Data Privacy Act.
These safeguards include contractual provisions that require overseas processors to handle your data with the same level of protection as required under Philippine law. We only transfer data to countries or organisations with adequate privacy protections in place.
13. Marketing Communications
PH Magic may send you promotional emails, SMS messages, or in-app notifications about bonuses, new games, and special events — but only where you have opted in to receive marketing communications during registration or at a later point.
You can unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email.
- Updating your communication preferences in your account settings.
- Contacting us directly at support@phmagic.click.
Withdrawing from marketing communications does not affect the transactional messages you receive — such as deposit confirmations, withdrawal updates, and security alerts. These are part of the service and cannot be opted out of while your account is active.
14. Changes to This Privacy Policy
PH Magic may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will update the "last updated" date at the top of this page and, where appropriate, notify you by email or in-app notification.
We encourage you to review this Privacy Policy periodically to stay informed about how PH Magic handles your personal data. Your continued use of the platform after any changes are published constitutes your acknowledgment of the updated Policy.
15. Contact Our Data Privacy Officer
If you have any questions, concerns, or requests related to this Privacy Policy or the way PH Magic handles your personal data, please reach out to our Data Privacy Officer:
Email: support@phmagic.click
Subject Line: "Data Privacy Request" or "Privacy Policy Query"
Response Time: Within 15 business days
Languages: English and Filipino
For questions related to responsible gaming tools such as deposit limits or self-exclusion, please visit our Responsible Gaming page. For general account and platform questions, our FAQ page is a good starting point.